Why my online payment was declined?

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If your online payment was declined, please check the particular transaction in the app to identify the exact reason.

The most common reasons for online payments failing are listed below:

1. Billing address not entered correctly

Some websites ask for a billing address as part of the checkout process — always make sure you enter this exactly as it appears in the Xhuma app.

2. Payment not confirmed in the app

For some payments, the merchant might ask you to confirm the payment in the Xhuma app, and you'll get a push notification to your device from us. Just open your Xhuma app and click 'Continue'.

If you're experiencing issues with payment verification, please try closing and reopening the Xhuma app and try again.

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