Please double-check that:
- The card has been activated after delivery.
- You have not accidentally frozen your card (if frozen you will see a 'unfreeze card' button on tapping on the card in the 'Cards' section in the app, use the button to 'unfreeze').
- All of your card details have been entered correctly: PIN/ CVC/ expiry date (on exceeding 3 incorrect tries, unblock your card in 'Settings' option in the 'Cards' section in the app).
- If your physical card has been damaged or has worn out, you can order a replacement card by tapping on 'Cards' and then 'Add Card'
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