My physical card is not working

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Please double-check that:

  1. The card has been activated after delivery.
  2. You have not accidentally frozen your card (if frozen you will see a 'unfreeze card' button on tapping on the card in the 'Cards' section in the app, use the button to 'unfreeze').
  3. All of your card details have been entered correctly: PIN/ CVC/ expiry date (on exceeding 3 incorrect tries, unblock your card in 'Settings' option in the 'Cards' section in the app).
  4. If your physical card has been damaged or has worn out, you can order a replacement card by tapping on 'Cards' and then 'Add Card' 

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