My phone has been lost or stolen

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Your Xhuma card will still function even without your smartphone. You will still be able to make card payments and withdraw cash, and even top-up your account via bank transfer.

However, we recommend that you download the Xhuma app on your new smartphone, enter your phone number (associated with your Xhuma account) and follow the account access recovery flow in order to link a new phone number to your Xhuma account. 

Please do not create a duplicate account – simply get in touch with us to verify your new device.

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