I'm unable to verify my identity

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If you're waiting for the verification result, please note that it can take anywhere between 10 minutes and 24 hours or more for you to hear back from us. If your verification has failed, please try again and double-check that your images are clear and all document photos are readable without any blur or glare.


Make sure that you:

  • Are using a document that isn't expired, damaged or unreadable
  • Take pictures that are clear, with the details of the document readable
  • The account cannot be verified with pictures of screens/copies/scans of the real document.


If you're experiencing issues with ID verification, here are a few things to keep in mind:

  • Make sure you have the latest version of the app
  • If your camera isn't working and you can't take photos, please use a different device. The documents have to be submitted in the app.

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