You need to verify your identity in order to use your Xhuma account. This policy is in line with a banking regulation commonly known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence' (CDD) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure.
Articles in this section
- I'm unable to verify my identity
- My phone has been lost or stolen
- How do I protect myself from fraud?
- How do I verify my identity?
- How to freeze/unfreeze a lost or stolen card
- I don't recognise a card transaction
- I don't recognise an ATM cash withdrawal
- I need to edit my personal details
- I was not supposed to be charged by a merchant
- I'm not receiving my OTP
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