If you aren't receiving your OTP please check your loadshedding schedule and try again once the power comes back on. We've seen that networks often struggle with message delivery if the power is out.
Articles in this section
- I'm unable to verify my identity
- My phone has been lost or stolen
- How do I protect myself from fraud?
- How do I verify my identity?
- How to freeze/unfreeze a lost or stolen card
- I don't recognise a card transaction
- I don't recognise an ATM cash withdrawal
- I need to edit my personal details
- I was not supposed to be charged by a merchant
- I'm not receiving my OTP